FAQ
by USERS
How much does the software cost and what's
included in the package?
Click here for pricing
What is the difference between the trial
version and the licensed version?
The trial version offers essentially
all the same features as the standard version. The only
exception is that the trial version limits the number of
backflow prevention devices that can be added to 50. Our
trial version comes pre-populated with real life data so
you can get a good feel for the program's features and performance
without having to spend too much time entering test data.
What
is the difference between the BPMS Administrator and the
BPMS Tester edition?
The
BPMS Administrator edition is designed for cross-connection
control program administrators. The BPMS Tester edition
is designed for backflow assembly testers and and facility
managers. Although user interface is very similar for both
software packages, the type of output documents is different
and adjusted to different type of business that testers
and CCC administrators conduct. Please read the details
under "Products" page.
Description of Administrator 5 and Tester 5 underline differences
between these two software products.
Can you convert our data, and how much is it going
to cost me?
Yes. Our conversion is very thorough
and includes a cleanup of your data to ensure data consistency,
and a data conversion report. Prices vary according to the
number of assemblies and other technical considerations.
We always give a free estimate before starting work on the
conversion.
How long has this program been available?
The first version of BPMS was released
in 1997. We continue to improve our program and will provide
free updates as necessary. We typically release a major
upgrade every two years.
What software did you use
to write the program?
BPMS was written using Microsoft Access
2002 (XP), the most popular database software in the world.
Can we install your program on our server, and how much
is it going to cost?
The BPMS database can be installed
on any server that will support Microsoft Access. BPMS was
built to allow multiple users to work on the database simultaneously.
The software can be installed on one file server (LAN) and
shared by an unlimited number of users at no extra cost.
Will my computer be able to run your
program?
BPMS will run on any computer with
a Pentium processor or equivalent running Windows 98, Me,
2000 or XP. We recommend a Pentium II processor or better.
Do I need special software to run
your program?
If you need to send letters for compliance
tracking, then you need to have Microsoft Word (version
97 or above) or WordPerfect (version 8 or above) installed
on your computer. A licensed copy of Microsoft Access is
not required.
How am I going to learn how
to use this program?
Our manual has been designed to get
you started quickly, and includes step-by-step instructions
for new users. We also offer an free interactive training
session that utilizes both the Internet and the phone. And
of course, you can phone us any time when you have questions.
Can you provide references?
Give us a call and we will gladly
provide you with a list of references. Many of our users
have been successfully using our computer software to manage
their cross-connection control programs for many years.
FAQ
by IT Professionals
What are the
hardware and software requirements?
System Requirements
Windows 98/2000/XP
Any Pentium II processor or better.
VGA video display adapter (SVGA recommended). Supports 800
x 600 resolution and above.
Up to 150 MB free disk space on each computer for client installation.
CD-ROM drive (only required for installation).
If your organization will need to send letters to customers,
then at least one user needs to have Microsoft Word 97 or
above or WordPerfect 8.0 or above..
Strongly Recommended
Users or IT professionals should have
access to the Internet and/or E-Mail (for support or upgrades).
Requirements for Optional Network Installations
Most PC-based file server architectures
are supported, including; Windows NT/2000/2003, Novell NetWare,
and Banyan Vines. Peer-to-Peer networks using Windows 98/ME/2000/XP
are also supported.
10-50 MB of disk space on the file server for storing data.
Can this software be installed
on a server?
Absolutely. In fact, most users run
the program in a multi-user environment. Most PC-based file
server architectures are supported, including; Windows NT/2000,
Novell NetWare, and Banyan Vines. Peer-to-Peer networks using
Windows 95/98/NT/2000/XP are also supported.
In
a multi-user environment, BPMS has two database containers.
The back-end database is installed on the file server (or
one host computer on peer-to-peer networks). The front-end
(client installation) is installed on each computer that will
need to run BPMS.
What programming language was used to develop this
software?
The software was developed using Microsoft
Access 2002 (XP). A license for Microsoft Access 2002 is not
required because the program comes with a royalty free, run-time
version of Microsoft Access 2002.
What about performance issues?
Most customers find the performance
to be very good. If you are experiencing performance issues,
contact BPMS software for assistance. For clients with more
than 10,000 backflow prevention devices, we can send a trial
version pre-populated with a sample database similar to their
current or anticipated database. This way you can see what
the performance will be.
What
Database Engine do you use?
The
only database currently support is the Microsoft Jet engine
database, the default database engine for Microsoft Access.
Microsoft SQL Server 2002 and 2005 database engines support
will be added in the second half of 2005.
How do you provide software upgrades and technical
support?
We provide upgrades and technical support
using Internet technology tools, including; our website, FTP
access for downloading and uploading files, and e-mail. We
also have a toll-free support line available Monday to Friday,
8:30 AM to 5:30 PM Pacific Standard Time. Of
course, for major releases of new versions, typically once
a year, we send a new package, which includes a new manual
and CD-ROM.
How much is this going to add to our workload?
Not much. We typically deal with the
end-user, regardless of their computer skills. However, depending
on your policies, we may end up working with the IT staff
on issues such as upgrades and technical support. We send
periodic notifications, generally every quarters to inform
users of interim upgrades. Interim upgrades are installed
on one computer then automatically deployed to all other clients
the next time they run the application..
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